Subject: New Reply Received - Returning of products
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 08:29:33 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Returning of products  Ticket comment <div dir="auto">Hiii <div dir="auto">Till now no one has came to pick up the products almost 1 week over </div>
<div dir="auto">Can u plz help  it out</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 8 Dec 2022, 7:20 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5423681</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Hamza Nomani : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nisar,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience however, as we can see, the new return request has been already created on 6/12/2022.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971528891818). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br><br>
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<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br>​</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5423681