Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 09:52:31 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div>Dear Hamza,
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<div>Thank you for your email.</div>
<div>Would like to inform you that the order request was placed but not collected by your representative as the product is still with me.</div>
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<div>Kindly update your return request and resend your representative for collection of the same.</div>
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<div>Regards,</div>
<div>Alifiya Petiwala<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 7 Dec 2022, at 10:20 AM, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5417579</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5417579<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Hamza Nomani : </div>
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<div dir="ltr">Hi Ali,</div>
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We're  sorry to hear that you wish to cancel your order.</div>
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<div>We can see the order has been placed on: with the order number:</div>
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<div>As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br>
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Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.</div>
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<div><b style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif, -apple-system, BlinkMacSystemFont, "><span lang="EN-US">** Please note, all ELECTRONIC
 items are non-returnable as per our returns policy.</span></b></div>
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<div>Feel free to reach out to us for any further assistance.</div>
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Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Splash </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5417579