Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 16:44:06 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Dear,<div>Are you too desperate to close my case?  you want to show it as an open and shut case bby sending me mails with one minute difference. Please show some professionalism. grow up</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 5, 2022 at 8:41 PM Fahd Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">issue still not resolved. It is still outstanding. If by any chance I cannot access my mail, you have another option of calling me up. I guess my contact information is available with Splash fashions.</div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 5, 2022 at 10:19 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5397199</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Hamza Nomani : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr"><div>
<div dir="ltr">Hi Mohammad,<br><br>We're  sorry to hear that you wish to cancel your order.</div>
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<div dir="ltr">As per the status, the order is already READY_TO_SHIPP and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br><br>Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.</div>
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<div><b><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b></div>
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<div>Feel free to reach out to us for any further assistance.</div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Splash support team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5397199