Subject: New Reply Received - Re: wrong item
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 03 Dec 2022 07:09:44 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: wrong item  Ticket comment <div id="yiv1362546173" style="overflow-wrap: break-word; left: 0px"><div style="overflow-wrap: break-word">Good day! <div style="overflow-wrap: break-word">We will not return it anymore,coz I have checked it online and there is no more available size for my daughter.We'll just keep it instead.</div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">By the way, I received another delivery ,Order 9403644129, a mid-rise denim belted shorts(photo attached) and it has something attached to it. It was not removed before sending . I saw it when I handwashed, its already wet.</div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">This is the 3rd time(1st- wrong size item for sweatshirt and jogger set,2nd-the two kappa backpacks with ink mark and cracked logo and this one)</div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">Please check your items before delivery.Because its really a hassle,receiving it and then sending it back.</div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">What should I do with this shorts?please advice.</div>
<div style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></div>
<div style="overflow-wrap: break-word">Thank you.</div>
<div style="overflow-wrap: break-word">
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<div>On Sat, Dec 3, 2022 at 11:05 AM, baby cheryle fajarito</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1362546173"><div>Good day! <div>We will not return it anymore,coz I have checked it online and there is no more available size for my daughter.We'll just keep it instead.</div>
<div><br></div>
<div>By the way, I received another delivery ,Order 9403644129, a mid-rise denim belted shorts(photo attached) and it has something attached to it. It was not removed before sending . I saw it when I handwashed, its already wet.</div>
<div><br></div>
<div>This is the 3rd time(1st- wrong size item for sweatshirt and jogger set,2nd-the two kappa backpacks with ink mark and cracked logo and this one)</div>
<div><br></div>
<div>Please check your items before delivery.Because its really a hassle,receiving it and then sending it back.</div>
<div><br></div>
<div>What should I do with this shorts?please advice.</div>
<div><br></div>
<div>Thank you.</div>
<div>
<br><div id="yiv1362546173ymail_android_signature"><a rel="noreferrer" id="yiv1362546173ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv1362546173yqt69038" class="yiv1362546173yqt2904986954"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sat, Dec 3, 2022 at 5:20 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv1362546173"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5391829</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Hamza Nomani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ms.cheryle,<br><br>Thank you for shopping with us.<br> <br>We apologies as the exchange/replacement is not possible as per Centrepoint policy, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on 800-6927to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any (Centrepoint) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br><br>
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<div style="margin-top:0px">Thank You,<br style=""><span dir="ltr" style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5391829