Subject: New Reply Received - Order received wrong items
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 20:16:58 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Order received wrong items  Ticket comment <div>Hi </div>
<div>How long will it take for the refund of the wrong items?<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, November 25, 2022, 12:28 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv8358320356"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Millet,</div>
<div><br></div>
<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologize for any inconvenience caused to you.<br>
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<div> </div>
<div dir="ltr">We would like to let you know that the replacement option is not available as per Max policy. A return request for the received items has been initiated and our team will contact you soon to collect the items. <br><br>We request you to make a new order of the same items you would like to purchase and we will make sure you get the exact items as we have shared the issue with our team for this not to happen again. <br><br>Thank you for your understanding and cooperation. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5331762