Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 05:18:37 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: 	Order confirmed!
  Ticket comment <div class="ydpbbdf2ed8yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div dir="ltr">Hi,</div>
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<div dir="ltr">As you said, the discount is applied on the order, please check why the shipping charged on the order.</div>
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<div style="margin-top:0px;margin-bottom:0px;color:rgb(34, 34, 34);font-family:Arial, Helvetica, sans-serif;font-size:small"><font color="#365f91"><span style="font-size:11pt">Thanks &amp; Regards,</span></font></div>
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<div style="margin-top:0px;margin-bottom:0px" dir="ltr"><font><span style="font-size:26.6667px"><b>Abdul Latheef</b></span></font></div>
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<font color="#365f91"><span style="font-size:10pt">Mobile</span></font><font color="#365f91"><span style="font-size:10pt">: (+971) 509745045</span></font>
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<div style="margin-top:0px;margin-bottom:0px;color:rgb(34, 34, 34);font-family:Arial, Helvetica, sans-serif;font-size:small" dir="ltr"><font color="#365f91"><span style="font-size:10pt"><span><font color="#365f91" style="font-size: small; background-color: inherit"><span style="font-size:10pt">Mobile</span></font><font color="#365f91" style="font-size: small; background-color: inherit"><span style="font-size:10pt">: (+971) 555767726</span></font></span><br></span></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, November 30, 2022 at 12:24:36 AM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydp897b1204yiv2376397597"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5362859</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5362859<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Hamza Nomani : </div>
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<div dir="ltr">Hi Latheef,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, <br>​</div>
<div dir="ltr">Please note that the discount 10 % has been applied on your order no: 9403121435, Total Discount Amount was 19.2 which is get affected on your order .</div>
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<br>We would like to inform you that we have forwarded your query about delivery cost to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br><br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>
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<div dir="ltr" style="margin-top:0px">Thank You,<div id="ydp897b1204yiv2376397597yqtfd25154" class="ydp897b1204yiv2376397597yqt0209652661">
<br><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>
</div>Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5362859