Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 21:34:33 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Thank you for the clear instructions i will get the items back to the same click and collect point i received them from within the time mentioned.</div>
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Also, would like to shed light over the problem with your online sizing guide if you get that double checked please do so it won't happen again. </div>
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Many thanks,</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Shaikha A.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, November 25, 2022 12:16:59 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5340492] - Returns
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<div dir="ltr">Hi Shaikha,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We apologies as the exchange service is not available as per Splash policy, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
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<div dir="ltr">- You can contact our customer support team on 800-1271 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any (Splash) store across the Bahrain.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the Bahrain.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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<b style="font-size:14.6667px"><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thanks,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5340492