Subject: Ticket Assigned - Conversation with hareem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 09:52:54 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hareem hareem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hareem Bot:  Hi Hareem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971528256            01:37 PM, 29th Aug                     hareem                    Ok           01:38 PM, 29th Aug                     hareem                    0528256054           01:38 PM, 29th Aug                     hareem                    0528256055           01:38 PM, 29th Aug                   Hamza                   Hi Hareem,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            01:39 PM, 29th Aug                     hareem                    I bought a shirt which is Xl so is there a way to exchange it and Large also its missing a button           01:40 PM, 29th Aug                     hareem                    Is there anyway you can help? Cuz that shirt if for my birthday           01:41 PM, 29th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           01:41 PM, 29th Aug                     hareem                    Ye           01:42 PM, 29th Aug                     hareem                    9691425456           01:42 PM, 29th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:43 PM, 29th Aug                     hareem                    Np           01:43 PM, 29th Aug                   Hamza                   In the meantime, an exchange is not available at SPLASH. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:43 PM, 29th Aug                   Hamza                   Is there anything else I can help you?            01:44 PM, 29th Aug                     hareem                    Can you request a return?           01:45 PM, 29th Aug                     hareem                    Since i cant come there           01:45 PM, 29th Aug                   Hamza                   You can let us know the name of the items , we will arrange for a return.           01:45 PM, 29th Aug                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           01:47 PM, 29th Aug                     hareem                    Ye           01:47 PM, 29th Aug                     hareem                    Floral print tunic with V neck and long sleeves XL           01:48 PM, 29th Aug                     hareem                    I paid with shukran credit,  is that ok?           01:49 PM, 29th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:49 PM, 29th Aug                     hareem                    Ok           01:49 PM, 29th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:50 PM, 29th Aug                   Hamza                   We have created a return request for the item           01:50 PM, 29th Aug                   Hamza                   Is there anything else I can help you?            01:50 PM, 29th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 PM, 29th Aug                     hareem                    Ye           01:52 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3034845