Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 09:31:28 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:27 PM, 29th Aug                     hi                    Ok           01:28 PM, 29th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            01:28 PM, 29th Aug                     hi                    Hi my order no is 9691078416           01:28 PM, 29th Aug                     hi                    I had a return today           01:28 PM, 29th Aug                     hi                    I would like to know when will i get my refund           01:29 PM, 29th Aug                     hi                    I want a refund to my online account           01:29 PM, 29th Aug                   Hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:30 PM, 29th Aug                     hi                    Okay so i can expect my refund in another 5 days           01:30 PM, 29th Aug                   Hamza                   Yes           01:30 PM, 29th Aug                   Hamza                   Is there anything else I can help you?            01:30 PM, 29th Aug                     hi                    Okay           01:30 PM, 29th Aug                     hi                    No Thank you           01:31 PM, 29th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3034740