Subject: Ticket Assigned - Conversation with mariye qassim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 08:55:37 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariye qassim mariye qassim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariye qassim Bot:  Hi Mariye Qassim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503623245            12:43 PM, 29th Aug                   Hamza                   Hi Mariye,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            12:44 PM, 29th Aug                     mariye qassim                    Before 2days I return adidas sport shoes can i order same credit           12:45 PM, 29th Aug                     mariye qassim                    Another shoes           12:46 PM, 29th Aug                     mariye qassim                    But my account balance zero can u tell me please why           12:47 PM, 29th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           12:49 PM, 29th Aug                     mariye qassim                             12:50 PM, 29th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:51 PM, 29th Aug                     mariye qassim                    Ok           12:51 PM, 29th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           12:52 PM, 29th Aug                   Hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:52 PM, 29th Aug                     mariye qassim                    Past 2days           12:53 PM, 29th Aug                     mariye qassim                    Friday i am return shoe           12:53 PM, 29th Aug                   Hamza                   You will get refunded within 2-3 working days           12:54 PM, 29th Aug                   Hamza                   Is there anything else I can help you?            12:54 PM, 29th Aug                     mariye qassim                    Ok thanks           12:55 PM, 29th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3034562