Subject: Ticket Assigned - Conversation with noor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 07:52:36 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor noor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noor Bot:  Hi Noor ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555272799            11:45 AM, 29th Aug                   Hamza                   Hi Noor,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            11:46 AM, 29th Aug                     noor                    I requested a online return  but I want to cancel it           11:46 AM, 29th Aug                     noor                    I will go to the store instead           11:46 AM, 29th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           11:47 AM, 29th Aug                     noor                    ?           11:47 AM, 29th Aug                     noor                    This was sent to my email when I requested the return 1001303009           11:48 AM, 29th Aug                     noor                    And the actual order number is this 8291152179           11:48 AM, 29th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:48 AM, 29th Aug                     noor                    Ok           11:49 AM, 29th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:49 AM, 29th Aug                   Hamza                   We have cancelled the return request successfully           11:49 AM, 29th Aug                   Hamza                   Is there anything else I can help you?            11:49 AM, 29th Aug                     noor                    No thank you so much have a great day           11:50 AM, 29th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:52 AM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3034319