Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Aug 2021 15:18:15 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9690952880 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527782233            07:03 PM, 28th Aug                   Hamza                   Hi ,Good evening Thank you for contacting us.This is Hamza. I will be happy to help you           07:04 PM, 28th Aug                     hi                    Hi           07:06 PM, 28th Aug                     hi                    Excuse me i ordered online yesterday morning backpacks for my kids , and i chose to pick them from mall of the emirates as i thiught may ve it will be faster to get them today , as school is tomorow           07:07 PM, 28th Aug                     hi                    Anything we can do in order to go now and pick them up from the mall , but the status is still processing           07:07 PM, 28th Aug                     hi                    Please if you can help me to get them tonight, my kids are very sad ?           07:09 PM, 28th Aug                     hi                    9690952880 this is the order number           07:09 PM, 28th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.            07:11 PM, 28th Aug                     hi                    Ok thanl you           07:12 PM, 28th Aug                     hi                    Thank*           07:12 PM, 28th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           07:13 PM, 28th Aug                   Hamza                   We see that you have placed your order on Aug 27, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:13 PM, 28th Aug                     hi                    So tonight is not possible?           07:14 PM, 28th Aug                   Hamza                   Your order will be ready for pick up within 24 hours           07:15 PM, 28th Aug                   Hamza                   Is there anything else I can help you?            07:15 PM, 28th Aug                     hi                    No thank you, shall i go to try my luck, or no way to find my shipment there?           07:16 PM, 28th Aug                   Hamza                   You’ll receive an SMS and an email when your order is ready for collection.           07:16 PM, 28th Aug                     hi                    Ok i got it thank you ?           07:17 PM, 28th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:18 PM, 28th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3032314