Subject: New Reply Received - 10% visa discount is not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 08:54:10 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  10% visa discount is not working  Ticket comment <div dir="ltr">
<div dir="ltr">
<font>Hi,</font><div><font><br></font></div>
<div><font>I received a call yesterday regarding my inquiry and unfortunately I was told that the promo is only for specific items!!</font></div>
<div><font><br></font></div>
<div><font>In fact, this discount ad or promo is clearly <b>misleading</b>!   <span style='color:rgb(0,0,0);font-family:"Segoe UI","Helvetica Neue",sans-serif'>simply because the statement is so general and only excludes "cosmetics &amp; beauty"!</span></font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font><br></font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font>Here is the statement for convenience "<b>VISA card offer: Get 10% off on spends of SAR 250+ | Not valid on cosmetics &amp; beauty</b>"</font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font><br></font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font>Also, I used my Alrajhi MADA card to get the 10% promo in the main page and the same is happening, the promo is not working!</font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font><br></font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font>Now, I am requesting a <b>10% off </b> for the items in my cart AND requesting to make this statement clear for customers!</font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font><br></font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><font>Also, for your information, I am coping the ministry of commerce reporting email <span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(34,34,34)"><u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u>  and </span><span style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34)">the Saudi Consumer Protection Association </span><span style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34)"><u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></font></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><span style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34)"><b style=""><font><br></font></b></span></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b><font>السادة الكرام في وزارة التجارة وحماية المستهلك،</font></b></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b><font><br></font></b></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b style=""><font>آمل رفع شكوى بهذا الخصوص حيث أن التخفيضات المعلنة غير حقيقية ولا يتم تطبيقها بالرغم من استيفاء الشروط.  </font></b></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b style=""><font><br></font></b></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b style=""><font>تم رفع صور بهذا الخصوص،</font></b></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b style=""><font><br></font></b></div>
<div style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline" dir="rtl"><b style=""><font> شكراً</font></b></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(34,34,34)"><font><br></font></span></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(34,34,34)"><font><b>MA</b></font></span></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><br></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><br></div>
<div style='margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:"Segoe UI","Helvetica Neue",sans-serif;vertical-align:baseline;color:rgb(0,0,0)'><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Aug 25, 2021 at 12:07 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Mohammed,</div>
<div><br></div>
</div>
<div dir="ltr">
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused.<br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
<div><br></div>
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043251799024'>Capture 23.JPG</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043251799025'>Capture33.JPG</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043251799026'>Capture22.JPG</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043251799029'>Capture 23.JPG</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043251799036'>Capture11.JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3016869