Subject: Ticket Assigned - need escalation update account details
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 04:23:29 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation update account details mohammed adnan yazdani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed adnan yazdani Bot:  Hi Mohammed Adnan Yazdani ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551473047            12:00 PM, 22nd Aug                   Mohamed                   Hi Mohammed , Thank you for contacting us. This's Mohamed . I will be happy to help you.           12:01 PM, 22nd Aug                     mohammed adnan yazdani                    Hi there is return request           12:01 PM, 22nd Aug                     mohammed adnan yazdani                    kindly update me the status of my request           12:01 PM, 22nd Aug                     mohammed adnan yazdani                    i am travelling this thursday so need to return it before that           12:02 PM, 22nd Aug                   Mohamed                   please note that the collection period is 2-5 working days.           12:03 PM, 22nd Aug                     mohammed adnan yazdani                    can you expedite this request please           12:03 PM, 22nd Aug                     mohammed adnan yazdani                    and after return will i get the credit note or the amount will be credited back to my card           12:03 PM, 22nd Aug                   Mohamed                   If the payment is done by the card the refund will be done in the same card .           12:04 PM, 22nd Aug                   Mohamed                   Do you have any other questions I can help you with?           12:06 PM, 22nd Aug                     mohammed adnan yazdani                    ok but i think i have closed that card           12:07 PM, 22nd Aug                     mohammed adnan yazdani                    can you refund it to some other card           12:07 PM, 22nd Aug                   Mohamed                   You can return to the store and the refund will be done at the same day .           12:07 PM, 22nd Aug                     mohammed adnan yazdani                    can i return it to any of your store           12:08 PM, 22nd Aug                     mohammed adnan yazdani                    then after that how the payment will be made           12:08 PM, 22nd Aug                     mohammed adnan yazdani                    sorry how the refund will be done           12:08 PM, 22nd Aug                   Mohamed                   In the same card           12:08 PM, 22nd Aug                   Mohamed                   You can return to the branch within 14 days of receiving the order via the order number only, and there is no need for an invoice           12:09 PM, 22nd Aug                     mohammed adnan yazdani                    but that card for which i purchased is already closed           12:09 PM, 22nd Aug                   Mohamed                   If the card is closed the refund will be cancelled and depoited in the bank account directly within 3 weeks           12:10 PM, 22nd Aug                     mohammed adnan yazdani                    it will be done directly but how will they know my bank account details since the card was from other bank           12:11 PM, 22nd Aug                     mohammed adnan yazdani                    the order is older then 14 days and i have explained it yesterday to one of the support agent           12:11 PM, 22nd Aug                   Mohamed                   we are apologising for that .But the orser can't be returned after 14 day           12:12 PM, 22nd Aug                     mohammed adnan yazdani                    there is already approval for that and i have received email from your team...i have received the return request number as well           12:13 PM, 22nd Aug                     mohammed adnan yazdani                    i explained the whole case yesterday           12:13 PM, 22nd Aug                     mohammed adnan yazdani                    Re: [#3004195] - Delivery           12:14 PM, 22nd Aug                     mohammed adnan yazdani                    subject email           12:14 PM, 22nd Aug                     mohammed adnan yazdani                    i am just following up for the same           12:14 PM, 22nd Aug                     mohammed adnan yazdani                    do i need to repeat the whole story again           12:14 PM, 22nd Aug                   Mohamed                   The concern team will update you via email:  [email-masked]           12:14 PM, 22nd Aug                     mohammed adnan yazdani                    i already received the email from them that collection request is already raised and courier will contact me           12:15 PM, 22nd Aug                     mohammed adnan yazdani                    the reason i contacted you is to request you to expedite this request and to know about the refund process since my card is already closed           12:16 PM, 22nd Aug                   Mohamed                   The courier team will contact you regards for the collection within the mentioned period .           12:16 PM, 22nd Aug                     mohammed adnan yazdani                    plz let me know about the refund process           12:17 PM, 22nd Aug                   Mohamed                   The refund will be done on the same card if it's blocked or closed then we will deposited the amount in your bank account within 3 weeks           12:19 PM, 22nd Aug                     mohammed adnan yazdani                    even if the account is of different bank and card is from different bank           12:20 PM, 22nd Aug                     mohammed adnan yazdani                    if i request you then can you directly refund the amount to my bank account           12:21 PM, 22nd Aug                   Mohamed                   The deposit will be done in the same card account.           12:21 PM, 22nd Aug                     mohammed adnan yazdani                    this is what i am trying to explain my bank account is in ENBD and the card from which i purchase is of FAB. Now my FAB card is closed.           12:22 PM, 22nd Aug                   Mohamed                   Is your fab bank account is closed also?           12:23 PM, 22nd Aug                     mohammed adnan yazdani                    i dont have a account with fab           12:24 PM, 22nd Aug                     mohammed adnan yazdani                    i took only card from them and its closed now           12:24 PM, 22nd Aug                   Mohamed                   Please share with us the bank account details as follow:           12:26 PM, 22nd Aug                     mohammed adnan yazdani                    shall i share it here           12:26 PM, 22nd Aug                   Mohamed                   Account Holder   Bank Name   Branch Name   Account Number   IBAN/IFSC   Account Type           12:27 PM, 22nd Aug                     mohammed adnan yazdani                             12:28 PM, 22nd Aug                     mohammed adnan yazdani                    Emirates NBD           12:28 PM, 22nd Aug                     mohammed adnan yazdani                    Mall of Emirates Branch           12:28 PM, 22nd Aug                   Mohamed                   Branch Name           12:29 PM, 22nd Aug                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on it.           12:30 PM, 22nd Aug                     mohammed adnan yazdani                    Mall of Emirates           12:30 PM, 22nd Aug                     mohammed adnan yazdani                    sure i will reply the same on the email i have received.           12:30 PM, 22nd Aug                     mohammed adnan yazdani                    please be informed that as i am travelling this weekend. So i will not be available to respond to your mails or messages, thats  why i am checking with you.           12:31 PM, 22nd Aug                   Mohamed                   We will update you regards via email:  [email-masked]           12:34 PM, 22nd Aug                   Mohamed                   Do you have any other questions I can help you with?           12:35 PM, 22nd Aug                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 22nd Aug                     mohammed adnan yazdani                    no thank you           12:37 PM, 22nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3007895