Subject: Ticket Assigned - Conversation with laura mc gill
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Aug 2021 14:03:27 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  laura mc gill laura mc gill                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laura mc gill Bot:  Hi Laura Mc Gill ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9689917915 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527890524            05:45 PM, 25th Aug                   Hamza                   Hi Laura,Good evening  Thank you for contacting us.This is Hamza. I will be happy to help you           05:45 PM, 25th Aug                     laura mc gill                    Hello, yesterday I was due a delivery from you, driver had text at 3pm asking for my address so I gave it to him, then at about 5.30 while I was in the garden I noticed a van pull up outside my house, my husband was also home and nobody attempted to knock on the door or call me or anything. Next thing I get a message from baby shop saying my package was undeliverable           05:47 PM, 25th Aug                     laura mc gill                    The driver made no attempt to deliver           05:47 PM, 25th Aug                     laura mc gill                    I called him straight away which he hung up on a number of times           05:48 PM, 25th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.            05:48 PM, 25th Aug                     laura mc gill                    Then when he answered he said his day was finished and he might deliver the package           05:48 PM, 25th Aug                     laura mc gill                    He did not come, all day today I have been waiting for the package           05:48 PM, 25th Aug                     laura mc gill                    And of course it wasn’t delivered           05:49 PM, 25th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           05:49 PM, 25th Aug                   Hamza                   Could you please confirm is this your correct phone number 971527890524?           05:49 PM, 25th Aug                     laura mc gill                    Yes           05:49 PM, 25th Aug                   Hamza                   We sincerely apologize for any inconvenience caused,           05:50 PM, 25th Aug                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           05:50 PM, 25th Aug                     laura mc gill                    The driver said he was new in the job but that is not an adequate reason for not making any effort to drop off my package           05:50 PM, 25th Aug                     laura mc gill                    So I have now wasted two days waiting on this delivery           05:50 PM, 25th Aug                     laura mc gill                    When can I expect my order do I don’t waste another day waiting!           05:51 PM, 25th Aug                   Hamza                   We will do our best to deliver your order asap           05:51 PM, 25th Aug                   Hamza                   We request you to please allow us some time so we can work on this and do the needful.           05:51 PM, 25th Aug                     laura mc gill                    So I’m supposed to wait tomorrow just incase? Why is there no approximate date/time when I look up my order           05:53 PM, 25th Aug                     laura mc gill                    If it was timing issues that stoped him delivering yesterday surely I should have been one of the first deliveries today           05:55 PM, 25th Aug                   Hamza                   You will be contacted soon enough regarding your order           05:55 PM, 25th Aug                     laura mc gill                    Soon enough? Would that be today?           05:56 PM, 25th Aug                   Hamza                   You will be contacted within 48 hours           05:57 PM, 25th Aug                     laura mc gill                    Is it possible to cancel my order           05:57 PM, 25th Aug                   Hamza                   We see that you want us to cancel your order with order number: 9689917915. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           05:58 PM, 25th Aug                   Hamza                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:58 PM, 25th Aug                     laura mc gill                    In transit? You told me it would take two days to get someone to call me!           05:59 PM, 25th Aug                   Hamza                   In transit with our courier partner,and we will contact the courier partner to deliver the order to you asap           06:00 PM, 25th Aug                   Hamza                   Is there anything else I can help you?            06:00 PM, 25th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:03 PM, 25th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3021086