Subject: Ticket Assigned - Conversation with sohail ansari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Aug 2021 13:46:14 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohail ansari sohail ansari                    Customer:  not resolved Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohail Ansari ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:39 PM, 25th Aug                   Hamza                   Hi Sohail,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            05:40 PM, 25th Aug                     sohail ansari                    sir           05:41 PM, 25th Aug                     sohail ansari                    i just need to konw           05:41 PM, 25th Aug                     sohail ansari                    can we return the item in another store           05:41 PM, 25th Aug                     sohail ansari                    or exchange the items in any of the Max  store           05:41 PM, 25th Aug                     sohail ansari                    or           05:42 PM, 25th Aug                   Hamza                   Yes,you can visit any nearby store and return the items with the order number only           05:42 PM, 25th Aug                     sohail ansari                    not necessary to return or exchange the same store           05:42 PM, 25th Aug                     sohail ansari                    am i correct ?           05:42 PM, 25th Aug                   Hamza                   Please note that an exchange is not available at MAX,but you can return           05:43 PM, 25th Aug                     sohail ansari                    Noted.           05:43 PM, 25th Aug                   Hamza                   Is there anything else I can help you?            05:44 PM, 25th Aug                     sohail ansari                    no thanks           05:45 PM, 25th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 25th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3021015