Subject: Ticket Assigned - Conversation with priyanka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Aug 2021 15:30:22 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Priyanka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9689451858 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:16 PM, 24th Aug                   Hamza                   Hi Priyanka,Good evening Thank you for contacting us.This is Hamza. I will be happy to help you           07:17 PM, 24th Aug                     priyanka                    Hi Hamza           07:17 PM, 24th Aug                     priyanka                    9689451858 this is my order no.           07:17 PM, 24th Aug                     priyanka                    It is out for delivery yesterday. However, the product is not delivered till now           07:18 PM, 24th Aug                   Hamza                   Could you please confirm is this your correct phone number 971504938348?           07:19 PM, 24th Aug                     priyanka                    Yes           07:19 PM, 24th Aug                   Hamza                   As per our information your order is out for delivery with our courier partner,you will be contacted within 24 hours           07:21 PM, 24th Aug                   Hamza                   We appreciate your patience.           07:21 PM, 24th Aug                     priyanka                    It's been more than 24 hrs           07:22 PM, 24th Aug                     priyanka                    Could please check with the delivery agent.           07:22 PM, 24th Aug                   Hamza                   If you will not receive your order within 24 hours,We request you to please contact us again and we will be happy to assist you           07:23 PM, 24th Aug                   Hamza                   Is there anything else I can help you?            07:24 PM, 24th Aug                     priyanka                    I'm telling it's been more than 24 hrs. And you asking me again to contact after 24 hrs           07:26 PM, 24th Aug                     priyanka                    What help I have received now           07:26 PM, 24th Aug                   Hamza                   Our courier partner will contact you soon enough           07:27 PM, 24th Aug                     priyanka                    Ok           07:28 PM, 24th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:30 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3017545