Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Aug 2021 09:13:25 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509295340            01:06 PM, 24th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            01:06 PM, 24th Aug                     hi                    My refund still not come           01:06 PM, 24th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           01:07 PM, 24th Aug                     hi                             01:07 PM, 24th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:09 PM, 24th Aug                     hi                    Ok           01:09 PM, 24th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:10 PM, 24th Aug                   Hamza                   We would like to inform you that we have processed the refund of amount (AED 143.10) on (22/8/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:10 PM, 24th Aug                     hi                    Ok           01:11 PM, 24th Aug                   Hamza                   Is there anything else I can help you?            01:11 PM, 24th Aug                     hi                    No , thanks           01:12 PM, 24th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:13 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3015811