Subject: Ticket Assigned - Conversation with suraj t skariah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Aug 2021 09:11:11 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suraj t skariah suraj t skariah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suraj t skariah Bot:  Hi Suraj T Skariah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8290115916 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96560651401            01:06 PM, 24th Aug                     suraj t skariah                    Ok           01:06 PM, 24th Aug                   Hamza                   Hi Suraj,Good evening  Thank you for contacting us.This is Hamza. I will be happy to help you           01:06 PM, 24th Aug                     suraj t skariah                    Hi           01:08 PM, 24th Aug                   Hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8290115916) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8290115923).           01:08 PM, 24th Aug                     suraj t skariah                    So you are saying the order is placed again           01:08 PM, 24th Aug                     suraj t skariah                    ?           01:09 PM, 24th Aug                   Hamza                   Yes,your order has been placed successfully with new order number           01:09 PM, 24th Aug                   Hamza                   Is there anything else I can help you?            01:09 PM, 24th Aug                     suraj t skariah                    No thanks           01:10 PM, 24th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:10 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3015798