Subject: Ticket Assigned - Conversation with yasmen alsaihati
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 15:16:14 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmen alsaihati yasmen alsaihati                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasmen alsaihati Bot:  Hi Yasmen Alsaihati ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591144968            07:04 PM, 18th Aug                   Hamza                   Hi Yasmen,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           07:05 PM, 18th Aug                     yasmen alsaihati                    Hi Hamza.           07:05 PM, 18th Aug                     yasmen alsaihati                    I just received my order from centerpoint.           07:06 PM, 18th Aug                     yasmen alsaihati                    I ordered a nursing bra with size 80 D and the one they sent my is 75 C           07:06 PM, 18th Aug                     yasmen alsaihati                    So. What should I do?           07:06 PM, 18th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           07:06 PM, 18th Aug                     yasmen alsaihati                    Ok in a min.           07:07 PM, 18th Aug                     yasmen alsaihati                    Order 6339973070           07:08 PM, 18th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           07:08 PM, 18th Aug                     yasmen alsaihati                    Ok           07:09 PM, 18th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           07:11 PM, 18th Aug                   Hamza                   We sincerely apologize for any inconvenience caused,           07:11 PM, 18th Aug                   Hamza                   Do you want to create a return request?           07:11 PM, 18th Aug                     yasmen alsaihati                    Its ok.           07:11 PM, 18th Aug                     yasmen alsaihati                    Please.           07:12 PM, 18th Aug                     yasmen alsaihati                    This is not my size.           07:12 PM, 18th Aug                   Hamza                   As an exchange is not available at the moment           07:12 PM, 18th Aug                     yasmen alsaihati                    Fine. What is the solution.           07:12 PM, 18th Aug                   Hamza                   We will create a return request and you will get refunded           07:13 PM, 18th Aug                     yasmen alsaihati                    Ok.           07:13 PM, 18th Aug                   Hamza                   We have created a return request for the item           07:13 PM, 18th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           07:14 PM, 18th Aug                     yasmen alsaihati                    Thanks a lot.           07:14 PM, 18th Aug                     yasmen alsaihati                    Is there anything should i do. Or i will be contacted           07:15 PM, 18th Aug                     yasmen alsaihati                    ?           07:15 PM, 18th Aug                   Hamza                   Our courier partner will contact you within 3-5 working days to collect the order           07:15 PM, 18th Aug                     yasmen alsaihati                    Thanks again.           07:15 PM, 18th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2996526