Subject: Ticket Assigned - Conversation with rishikesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 14:26:31 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rishikesh rishikesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rishikesh Bot:  Hi Rishikesh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8288562126 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565087033            06:08 PM, 18th Aug                   Hamza   
                 Hi Rishikesh,Good evening  Thank you for contacting us.This is Hamza. I will be happy to help you           06:09 PM, 18th Aug                     rishikesh                    Do you know My order number           06:10 PM, 18th Aug                     rishikesh                    It is 8688562126           06:11 PM, 18th Aug                     rishikesh                    I came to collect it in store           06:11 PM, 18th Aug                     rishikesh                    But its not come here yet           06:11 PM, 18th Aug                     rishikesh                    Can you cancel it so that i can buy directly from here           06:12 PM, 18th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           06:13 PM, 18th Aug                     rishikesh                    Ok           06:13 PM, 18th Aug                   Hamza                   Thank you for allowing me the tim
 e to check. I appreciate your patience.           06:14 PM, 18th Aug                   Hamza                   We have cancelled your order 8288562126 successfully           06:14 PM, 18th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           06:14 PM, 18th Aug                     rishikesh                    Yes           06:14 PM, 18th Aug                     rishikesh                    I forgot my password,  buti am not getting mail in which password link comes           06:15 PM, 18th Aug                     rishikesh                    How can i reset my password           06:15 PM, 18th Aug                   Hamza                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam fo
 lder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           06:15 PM, 18th Aug                     rishikesh                    I tried it many times yesterday           06:16 PM, 18th Aug                     rishikesh                    But didnt work           06:16 PM, 18th Aug                   Hamza                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           06:16 PM, 18th Aug                     rishikesh                    I am getting message that linl has been sent, but not receiving any mail           06:18 PM, 18th Aug                     rishikesh                    However i am receiving other mails properly        
    06:18 PM, 18th Aug                     rishikesh                    I am trying through centrpoint app           06:19 PM, 18th Aug                     rishikesh                    Mail id is [email-masked]           06:19 PM, 18th Aug                     rishikesh                    Country of access is kuwait           06:19 PM, 18th Aug                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp;           06:21 PM, 18th Aug                   Hamza                   We will get back to you through your email address           06:21 PM, 18th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           06:22 PM, 18th Aug                     rishikesh                    How will i get refund           06:22 PM, 18th Aug                     rishikesh                    Of my order that you just cancelled        
    06:22 PM, 18th Aug                   Hamza                   the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:23 PM, 18th Aug                     rishikesh                    Ok           06:23 PM, 18th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           06:23 PM, 18th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:26 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2996254