Subject: Ticket Assigned - Conversation with raahila md
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 11:35:47 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raahila md raahila md                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raahila md Bot:  Hi Raahila Md ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] B
 ot:  Please enter your number Customer:  0567243719            03:18 PM, 18th Aug                   Hamza                   Hi Raahila,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           03:19 PM, 18th Aug                     raahila md                    Hi hamza           03:20 PM, 18th Aug                     raahila md                    I would like to order two dresses fr my girl           03:20 PM, 18th Aug                     raahila md                    But here i cannot find the return or exchange option           03:20 PM, 18th Aug                   Hamza                   You can let us know the name of the items and the order number, we will arrange for a return.           03:21 PM, 18th Aug                     raahila md                    I jus want to confirm about the return or exchange policy before purchasing           03:21 PM, 18th Aug                     raahila md                    Ok i can send a mail right          
  03:22 PM, 18th Aug                     raahila md                    I hope it will fit.but in case of not satisfied and comfort i would like to exchange           03:22 PM, 18th Aug                   Hamza                   Please note that an exchange is not available,but you can return           03:23 PM, 18th Aug                     raahila md                    Ok           03:23 PM, 18th Aug                     raahila md                    If returned what about money           03:23 PM, 18th Aug                     raahila md                    Will you refund into account           03:23 PM, 18th Aug                   Hamza                   You will get refunded after return the items           03:24 PM, 18th Aug                     raahila md                    I mean to ask amount will be directly credited to acount provided or do u have any wallet           03:25 PM, 18th Aug                   Hamza                   If you will pay cash on delivery,the refund will be 
 processed on my credit wallet on the app           03:27 PM, 18th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           03:28 PM, 18th Aug                     raahila md                    No           03:30 PM, 18th Aug                     raahila md                    Tq           03:30 PM, 18th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2995490