Subject: Ticket Assigned - Conversation with shristi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 13:35:03 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shristi shristi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shristi Bot:  Hi Shristi ,what do you need help with? Customer:  /startover Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have requested to return the order and contact several times through centerpoint and the customer care Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to return my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shristi Bot:  Hi Shristi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569315095 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Hi are you on  line Customer:  This really unacceptable Agent:  Hi Shristi,Good Morning, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  IMAGE Customer:  It’s been more then 10 days i have been requesting for return and refund Agent:  Hold on for a moment please so I can check the details Customer:  I call through customer care, centerpoint website Agent:  As I can check the courier team tried to reach out to you multiple time but no success Customer:  Once they came Customer:  I told if you can more later Agent:  Kindly confirm the contact number 971569315095 Customer:  Then after I tried to call them Customer:  They told me to check with the company I also order few items after that Customer:  Yes that’s is my number Customer:  And first thing they didn’t reach out to me several times Customer:  It’s they have processed then the same guy who is delivering the items should have picked the return items Agent:  Can you please allow me to create a new return request on your behalf to avoid further delay? Customer:  Yes,please Customer:  Location will be doubletree by Hilton business bay Customer:  0569315095 Agent:  Thank you for this Customer:  Please tme timing will be 11:00am to 3:30pm that’s my work place Agent:  We will create a new return request and will send the details via email Agent:  Is there anything else I can assist you with? Customer:  Till Tuesday to Saturday I will be in business bay so,it will be easier for the courrier to pickup Customer:  [email-masked] Customer:  That’s all Thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shristi Bot:  Hi Shristi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:22 PM, 17th Aug                     shristi                    Hi           05:23 PM, 17th Aug                   Hamza                   Hi Shristi,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           05:25 PM, 17th Aug                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           05:29 PM, 17th Aug                   Hamza                   Hi Shristi, I have not received a response from you still, please confirm if we are still connected?           05:31 PM, 17th Aug                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:34 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992385