Subject: Ticket Assigned - Conversation with ashik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 13:26:58 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashik ashik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashik Bot:  Hi Ashik ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569391212            05:03 PM, 17th Aug                     ashik                    Hi           05:05 PM, 17th Aug                   Hamza                   Hi Ashik,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           05:05 PM, 17th Aug                     ashik                    We received your return request for order 8287445897 Sustainable Solid Joggers with... +1item(s). Our delivery partner will pick up your return in 2-5 days.           05:05 PM, 17th Aug                     ashik                    Can you confirm this message           05:05 PM, 17th Aug                     ashik                    I am unavle to connect yur customer care number. The says line busy           05:06 PM, 17th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           05:08 PM, 17th Aug                     ashik                    Ok sir           05:08 PM, 17th Aug                     ashik                    Hello           05:13 PM, 17th Aug                     ashik                    Are you there           05:13 PM, 17th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           05:14 PM, 17th Aug                   Hamza                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection.           05:14 PM, 17th Aug                     ashik                    K           05:14 PM, 17th Aug                     ashik                    Whats the tracking no           05:15 PM, 17th Aug                     ashik                    ?           05:16 PM, 17th Aug                     ashik                    Hello           05:17 PM, 17th Aug                     ashik                    Why you are talking this much time for a replyyyy           05:17 PM, 17th Aug                   Hamza                   The tracking number is 1001091731           05:18 PM, 17th Aug                     ashik                    Ok           05:19 PM, 17th Aug                     ashik                    I chrcked woth posta plus, they dont have any intimation till.now           05:19 PM, 17th Aug                   Hamza                   We would like to inform you that the courier partner may take up to 3-5 business days to arrange the collection.           05:21 PM, 17th Aug                     ashik                    K           05:22 PM, 17th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           05:24 PM, 17th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992341