Subject: Ticket Assigned - Conversation with selma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 13:20:30 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with selma selma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  selma Bot:  Hi Selma ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  593957884            04:48 PM, 17th Aug                   Hamza                   Hi Selma,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           04:49 PM, 17th Aug                     selma                    Why I get a message my order is cancelled and I need to make new order, then when I make nee order now I just g message that my first order is on its way??           04:49 PM, 17th Aug                     selma                             04:50 PM, 17th Aug                     selma                             04:50 PM, 17th Aug                     selma                             04:50 PM, 17th Aug                     selma                    If now the first order I got told was canceled is on its way please cancel my last order cause I really don’t need 2 !           04:51 PM, 17th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           04:51 PM, 17th Aug                     selma                    Thanks           04:52 PM, 17th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           04:52 PM, 17th Aug                   Hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6340441841) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6340441911).           04:52 PM, 17th Aug                     selma                    So why did I get charged 2 times from my PayPal then?           04:54 PM, 17th Aug                     selma                             04:54 PM, 17th Aug                   Hamza                   You created a new order number (6340460333)           04:55 PM, 17th Aug                     selma                    Also look at my account, there are now 2! Orders there           04:55 PM, 17th Aug                     selma                    Because I made 2 orders after I got told to make a new order           04:55 PM, 17th Aug                     selma                    You need to cancel last order then before it also get sent           04:56 PM, 17th Aug                     selma                    And refund my money           04:56 PM, 17th Aug                   Hamza                   We see that you want us to cancel your order with orders number: 6340460333,6340441911. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           04:57 PM, 17th Aug                   Hamza                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           04:57 PM, 17th Aug                     selma                    You need to cancel the last order! What system is this!?           04:57 PM, 17th Aug                     selma                    How can you tell me to make nee order and when I do the old order that was cancelled also work lol           04:58 PM, 17th Aug                     selma                    That’s not good           04:59 PM, 17th Aug                     selma                    Cancel my last order and refund me my money           05:00 PM, 17th Aug                   Hamza                   We are truly sorry,and due to technical issues you got a notification to create a new order           05:00 PM, 17th Aug                   Hamza                   Please if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:00 PM, 17th Aug                   Hamza                   and you will get refunded           05:00 PM, 17th Aug                     selma                    Strange you are not able to cancel it when it’s not even sent           05:01 PM, 17th Aug                     selma                    So I will tell to not deliver the last order and it will be taken back without charging me?           05:02 PM, 17th Aug                     selma                    ?           05:06 PM, 17th Aug                     selma                    Hello?           05:08 PM, 17th Aug                   Hamza                   we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           05:15 PM, 17th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           05:17 PM, 17th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:20 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992310