Subject: Ticket Assigned - Conversation with mohamed nafih
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 13:03:45 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed nafih mohamed nafih                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed nafih Bot:  Hi Mohamed Nafih ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9686885453 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561004589            04:52 PM, 17th Aug       
             Hamza                   Hi Mohamed,Good evening  Thank you for contacting us.This is Hamza. I will be happy to help you           04:53 PM, 17th Aug                     mohamed nafih                    ordered a shoe before on 12 th didn't receive yet           04:53 PM, 17th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           04:53 PM, 17th Aug                     mohamed nafih                    oke           04:53 PM, 17th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           04:54 PM, 17th Aug                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp;           04:54 PM, 17th Aug                     mohamed nafih                    oke           04:54 PM, 17th Aug                     m
 ohamed nafih                    when i will get the order           04:55 PM, 17th Aug                   Hamza                   We sincerely apologize for any inconvenience caused,           04:55 PM, 17th Aug                   Hamza                   We will do our best to make your order ready asap           04:55 PM, 17th Aug                   Hamza                   We request you to please allow us some time so we can work on this and do the needful.           04:55 PM, 17th Aug                     mohamed nafih                    as mentioned in your online store 1-2 business days           04:56 PM, 17th Aug                     mohamed nafih                    now almost 5 days right           04:56 PM, 17th Aug                   Hamza                   Please be assured that our concern team will fix it soon enough           04:57 PM, 17th Aug                   Hamza                   You will be contacted if there is anything new           04:58 PM, 17th Aug               
     Hamza                   Is there anything else I can help you?&nbsp;           04:58 PM, 17th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992241