Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 12:44:09 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501054082            04:32 PM, 17th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           04:32 PM, 17th Aug                     hi                    I didn’t receive yet the items I ordered but i just want to cancel it.. thank you           04:32 PM, 17th Aug                     hi                    Hello Hamza           04:33 PM, 17th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           04:33 PM, 17th Aug                     hi                    okay hold on           04:33 PM, 17th Aug                     hi                    Thank you for your order. Order 6338059240 for Solid Mid-Rise Culottes with P... +3more item(s) for SAR 208.0 is confirmed. Expect delivery by 12-08-2021.           04:34 PM, 17th Aug                     hi                    confirmed but I didn’t receive it yet.. i just want to cancel it           04:34 PM, 17th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           04:36 PM, 17th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           04:40 PM, 17th Aug                   Hamza                   We see that you want us to cancel your order with order number: 6338059240. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           04:40 PM, 17th Aug                   Hamza                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           04:40 PM, 17th Aug                     hi                    ahuh.. okay hamza thank you for your help.. appreciate it thanks ??           04:41 PM, 17th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           04:41 PM, 17th Aug                     hi                    that’s all thank you sir           04:42 PM, 17th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992157