Subject: Ticket Assigned - Conversation with michelle nduku
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 09:17:21 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michelle nduku michelle nduku                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michelle nduku Bot:  Hi Michelle Nduku ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.  
  Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523635110            01:08 PM, 17th Aug                   Hamza                   Hi Michelle,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           01:09 PM, 17th Aug                     michelle nduku                    Hi Hamza           01:09 PM, 17th Aug                     michelle nduku                    In regards to my rece
 nt order           01:09 PM, 17th Aug                     michelle nduku                    The comforter set. The comforter is ripped           01:10 PM, 17th Aug                     michelle nduku                             01:10 PM, 17th Aug                     michelle nduku                             01:10 PM, 17th Aug                     michelle nduku                    Order number 9686952620.           01:10 PM, 17th Aug                   Hamza                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations           01:12 PM, 17th Aug                   Hamza                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           01:13 PM, 17th Aug                   Hamza                   Is there anything else I can help yo
 u?&nbsp;           01:14 PM, 17th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2991265