Subject: Ticket Assigned - Conversation with michelle nduku
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 09:11:16 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michelle nduku michelle nduku                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michelle nduku Bot:  Hi Michelle Nduku ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523635110            12:55 PM, 17th Aug                     michelle nduku                    Thanks           12:56 PM, 17th Aug                   Hamza                   Hi Michelle,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           12:56 PM, 17th Aug                     michelle nduku                    Hello?           12:58 PM, 17th Aug                   Hamza                   How may I help you?           01:00 PM, 17th Aug                     michelle nduku                    Hi in regards to my recent           01:01 PM, 17th Aug                     michelle nduku                    A duvet           01:01 PM, 17th Aug                     michelle nduku                    Duvet is ripped           01:01 PM, 17th Aug                   Hamza                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations           01:04 PM, 17th Aug                   Hamza                   we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           01:04 PM, 17th Aug                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           01:06 PM, 17th Aug                   Hamza                   Hi Michelle, I have not received a response from you still, please confirm if we are still connected?           01:08 PM, 17th Aug                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:11 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2991237