Subject: Ticket Assigned - Conversation with muflih
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Aug 2021 12:17:48 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muflih muflih                    Bot:  Hi again! Bot:  Please enter your name Customer:  muflih Bot:  Hi Muflih ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:04 PM, 16th Aug                   Hamza                   Hi Muflih,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           04:04 PM, 16th Aug                     muflih                    Order no:6336267754           04:06 PM, 16th Aug                     muflih                    I want cancel and issue a refund           04:06 PM, 16th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           04:06 PM, 16th Aug                     muflih                    Ok           04:07 PM, 16th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           04:08 PM, 16th Aug                   Hamza                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           04:08 PM, 16th Aug                   Hamza                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           04:08 PM, 16th Aug                     muflih                    Not before???           04:09 PM, 16th Aug                     muflih                    I have to wait 14 days??           04:09 PM, 16th Aug                   Hamza                   We sincerely apologize for any inconvenience caused,           04:13 PM, 16th Aug                   Hamza                   We request you to please to wait and your order will be cancelled           04:15 PM, 16th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           04:15 PM, 16th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2988341