Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Aug 2021 14:58:42 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:43 PM, 15th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           06:45 PM, 15th Aug                     hi                    Hi Hamza           06:46 PM, 15th Aug         
             hi                    I requested for return of part of my order           06:46 PM, 15th Aug                     hi                    The thing is i want a replacement           06:46 PM, 15th Aug                     hi                    Different color           06:46 PM, 15th Aug                     hi                    But when i placed the request for the return, aed 6 was deducted           06:47 PM, 15th Aug                     hi                    Could you please explain the logic behind that           06:47 PM, 15th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           06:48 PM, 15th Aug                     hi                    9686537068           06:49 PM, 15th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           06:51 PM, 15th Aug                     hi                    Ok           06:51 PM, 
 15th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           06:54 PM, 15th Aug                   Hamza                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you           06:54 PM, 15th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           06:56 PM, 15th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 15th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2985007