Subject: Ticket Assigned - Conversation with suzan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Aug 2021 14:51:19 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suzan suzan                    Bot:  Hi again! Bot:  Please enter your name Customer:  suzan Bot:  Hi Suzan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6338351671 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:36 PM, 15th Aug                   Hamza                   Hi Suzan,Good evening  Thank you for contacting us.This is Hamza. I will be happy to help you           06:37 PM, 15th Aug           
         Hamza                   We would like to inform you that your order is ready for pick up           06:38 PM, 15th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           06:38 PM, 15th Aug                     suzan                    Max had canceled my order on 18/4/2021. But unfortunately, until now I still haven't got my money back           06:38 PM, 15th Aug                     suzan                    Sorry, we had to cancel Maybelline New York Eye Studio... +4item(s) items from order 6268505802 due to reasons beyond our control. Please check your email for more details.           06:38 PM, 15th Aug                     suzan                    This is the message from max           06:39 PM, 15th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           06:42 PM, 15th Aug                   Hamza                   Thank you for allowing me the time
  to check. I appreciate your patience.           06:44 PM, 15th Aug                   Hamza                   The (Item ID + Name) in your order ID 6268505802 went out of stock, so we've partially shipped your order and the amount of SAR 45+45+45 will be refunded back to your debit or Credit Card in 7-14 working days.           06:44 PM, 15th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           06:47 PM, 15th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 15th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2984968