Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 11:33:55 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503624221            03:15 PM, 09th Aug                     hi                    Hello           03:17 PM, 09th Aug                     hi                    /startOver           03:17 PM, 09th Aug                     hi                    Canceled order           03:17 PM, 09th Aug                     hi                    ?           03:22 PM, 09th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           03:25 PM, 09th Aug                     hi                    I need to cancel my order           03:26 PM, 09th Aug                     hi                    Order I’d : 6333893983           03:27 PM, 09th Aug                     hi                    Refund my amount.           03:29 PM, 09th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           03:30 PM, 09th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           03:30 PM, 09th Aug                   Hamza                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           03:30 PM, 09th Aug                   Hamza                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           03:30 PM, 09th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           03:32 PM, 09th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 PM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2959940