Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 10:27:49 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7485890585 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333940429            02:12 PM, 09th Aug                     hello                    My order was
  not processed but why it is being deducted to my account? 9bhd.  Please answer me because im going for vacation and it will be difficult to settle this if delayed           02:13 PM, 09th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza.I will be happy to help you           02:21 PM, 09th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           02:21 PM, 09th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           02:23 PM, 09th Aug                   Hamza                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           02:23 PM, 09th Aug                   Hamza                   If a transaction is not captured, it will be reversed bac
 k to the card. You can also contact your bank to confirm the same information.           02:23 PM, 09th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           02:23 PM, 09th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:27 PM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2959579