Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 10:05:40 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  100077591172 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  95556145 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8285485767 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96595556145            01:40 PM, 09th Aug                     hello                    ..           01:42 PM, 09th Aug                   Hamza                   Hi ,Good evening Thank you for contacting us.This is Hamza. I will be happy to help you           01:43 PM, 09th Aug                     hello                    Hi           01:44 PM, 09th Aug                     hello                    I check the status my order, it says no answer from customer yesterday at 5 , just fyi i dis not receive any text message or received  any call , no one contacted me           01:45 PM, 09th Aug                     hello                    NO ONE CONTACTED ME WHILE IN STATUS, is no answer from customer, how is it?           01:46 PM, 09th Aug                     hello                    ?           01:48 PM, 09th Aug                     hello                    Hello????           01:50 PM, 09th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           01:54 PM, 09th Aug                     hello                    Ok           01:54 PM, 09th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:55 PM, 09th Aug                   Hamza                   Could you please confirm is this your correct phone number 96595556145?           01:55 PM, 09th Aug                     hello                    Ok thank youuu           01:55 PM, 09th Aug                     hello                    Yes it is correct number           01:56 PM, 09th Aug                     hello                    …           01:57 PM, 09th Aug                   Hamza                   Our courier partner will contact you within 48 hours to deliver the order to you           01:58 PM, 09th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           02:01 PM, 09th Aug                     hello                    What happened? No one contacted me while you put on the status is customer no response?           02:01 PM, 09th Aug                     hello                    ?           02:01 PM, 09th Aug                   Hamza                   Our courier partner will contact you within 48 hours to deliver the order to you           02:02 PM, 09th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           02:04 PM, 09th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:05 PM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2959476