Subject: Ticket Assigned - Conversation with aya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Aug 2021 09:37:11 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya aya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya Bot:  Hi Aya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559601636            01:28 PM, 07th Aug                   Hamza                   Hi Aya,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           01:29 PM, 07th Aug                     aya                    Good evening Hamza.           01:30 PM, 07th Aug                     aya                    I ordered before like half an hour or less and I chose to pay by cash. After
  placing the order I have cancelled one item.           01:30 PM, 07th Aug                     aya                    I would like to know how much the total after cancelling one item?           01:31 PM, 07th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           01:31 PM, 07th Aug                     aya                    Sure           01:32 PM, 07th Aug                     aya                    9685281393           01:32 PM, 07th Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           01:32 PM, 07th Aug                     aya                    Sure           01:32 PM, 07th Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:34 PM, 07th Aug                   Hamza                   Please note that the invoice will be updated with our courier 
 partner once he deliver the order to you           01:34 PM, 07th Aug                     aya                    So the item price will be deleted from the total price right?           01:35 PM, 07th Aug                   Hamza                   Yes,as it's already got cancelled           01:35 PM, 07th Aug                     aya                    Okay           01:35 PM, 07th Aug                     aya                    Thank you very much Hamza           01:35 PM, 07th Aug                     aya                    Appreciated           01:35 PM, 07th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           01:35 PM, 07th Aug                     aya                    No, thank you           01:36 PM, 07th Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:37 PM, 07th Aug                                          View conversation in Freshc
 hat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2950351