Subject: Ticket Assigned - Conversation with rosalyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 17:33:54 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rosalyn rosalyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rosalyn Bot:  Hi Rosalyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6332564512 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534044562            09:16 PM, 01st Aug                   Hamza                   H
 i Rosalyn,Good evening  Thank you for contacting us.This is Hamza.I will be happy to help you           09:17 PM, 01st Aug                     rosalyn                    Why my order is all return? I've been waiting for 1week for my order i did'nt even recieve any call that my order is returned already           09:17 PM, 01st Aug                   Hamza                   May I request you to please stay on hold while I retrieve the information.&nbsp;           09:17 PM, 01st Aug                     rosalyn                    ?           09:17 PM, 01st Aug                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           09:21 PM, 01st Aug                   Hamza                   We have checked and we would like to inform you that our courier team contacted on (966553404456) and delivered the order on (28/7/2021).           09:21 PM, 01st Aug                     rosalyn                    That is not my number           09
 :22 PM, 01st Aug                     rosalyn                             09:23 PM, 01st Aug                     rosalyn                             09:24 PM, 01st Aug                     rosalyn                             09:24 PM, 01st Aug                   Hamza                   We sincerely apologize for any inconvenience caused,           09:25 PM, 01st Aug                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp;           09:25 PM, 01st Aug                     rosalyn                    I want my order back           09:27 PM, 01st Aug                     rosalyn                    If you can't let me know please           09:27 PM, 01st Aug                     rosalyn                    And  delete my order in the list so i will not expect it anymore           09:29 PM, 01st Aug                   Hamza                   You will be contacted via yo
 ur email address [email-masked] if there is any thing new           09:29 PM, 01st Aug                   Hamza                   Is there anything else I can help you?&nbsp;           09:31 PM, 01st Aug                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:33 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2929466