Subject: New Reply Received - Damaged product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Jul 2021 15:26:27 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Damaged product  Ticket comment <div dir="ltr">
<div dir="ltr">Dear team, <div><br></div>
<div>I sent those pictures in reply to an email I sent the previous day. </div>
<div><br></div>
<div>Please find the email below. </div>
<div><br></div>
<div>
<div class="gmail-aju" style="float:none;padding:0px 16px;display:flex;height:80px;min-width:40px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:medium"><div class="gmail-aCi" style=""><img id="gmail-:18g_4-e" src="https://lh3.googleusercontent.com/a-/AOh14GhLtXmenJlOFQjzE2irUL9TvzQHMopdi1UBx6b0=s40" class="gmail-ajn" style="display: block; width: 40px; height: 40px; border-radius: 50%"></div></div>
<div class="gmail-gs" style="margin:0px;padding:0px 0px 20px;width:1120px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:medium">
<div class="gmail-gE gmail-iv gmail-gt" style="padding:20px 0px 0px;font-size:0.875rem"><table cellpadding="0" class="gmail-cf gmail-gJ" style="border-collapse:collapse;margin-top:0px;width:auto;font-size:0.875rem;letter-spacing:0.2px;display:block"><tbody style="display:block">
<tr class="gmail-acZ" style="height:auto;display:flex">
<td class="gmail-gF gmail-gK" style="white-space:nowrap;padding:0px;vertical-align:top;width:814.037px;line-height:20px;display:block;max-height:20px"><table cellpadding="0" class="gmail-cf gmail-ix" style="border-collapse:collapse;table-layout:fixed;width:814.037px"><tbody><tr><td class="gmail-c2" style="display:flex"><h3 class="gmail-iw" style="overflow:hidden;font-size:0.75rem;font-weight:inherit;margin:inherit;text-overflow:ellipsis;letter-spacing:0.3px;color:rgb(95,99,104);line-height:20px"><span class="gmail-qu"><span class="gmail-gD" style="color:rgb(32,33,36);font-size:0.875rem;font-weight:bold;display:inline;vertical-align:top;letter-spacing:0.2px;line-height:20px"><span style="vertical-align:top">Aysha Mariyam</span></span> <span class="gmail-go" style="vertical-align:top;color:rgb(85,85,85)"><span>&lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span>&gt;</span></span></span></h3></td></tr></tbody></table></td>
<td class="gmail-gH gmail-bAk" style="text-align:right;white-space:nowrap;vertical-align:top;display:block;max-height:20px"><div class="gmail-gK" style="padding:0px;display:flex">
<span id="gmail-:2im" class="gmail-g3" title="Jul 20, 2021, 1:25 PM" style="vertical-align:top;margin:0px;font-size:0.75rem;letter-spacing:0.3px;color:rgb(95,99,104);display:block;line-height:20px">Tue, Jul 20, 1:25 PM (2 days ago)</span><div class="gmail-zd gmail-bi4" title="Not starred" style="display:inline-block;height:20px;margin-left:20px;outline:0px"><span class="gmail-T-KT" style="display:inline-flex;height:20px;text-align:center;width:20px;padding:0px;margin:0px;border:none;outline:none"></span></div>
</div></td>
<td class="gmail-gH" style="text-align:right;white-space:nowrap;vertical-align:top;display:flex"></td>
<td class="gmail-gH gmail-acX gmail-bAm" rowspan="2" style="text-align:right;white-space:nowrap;vertical-align:top;display:block;max-height:20px">
<div class="gmail-T-I gmail-J-J5-Ji gmail-T-I-Js-IF gmail-aaq gmail-T-I-ax7 gmail-L3" style="display:inline-flex;border-radius:2px 0px 0px 2px;font-size:0.875rem;text-align:center;margin:0px 0px 0px 20px;height:20px;line-height:18px;min-width:0px;outline:none;padding:0px;background:transparent;color:rgb(68,68,68);border:none"><img class="gmail-hB gmail-T-I-J3" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" style='background: url("https://www.gstatic.com/images/icons/material/system/1x/reply_black_20dp.png") 50% 50% / 20px no-repeat; height: 20px; margin: 0px; vertical-align: middle; width: 20px; opacity: 0.7; display: inline-block; padding: 0px'></div>
<div id="gmail-:2iu" class="gmail-T-I gmail-J-J5-Ji gmail-T-I-Js-Gs gmail-aap gmail-T-I-awG gmail-T-I-ax7 gmail-L3" style="display:inline-flex;border-radius:0px 2px 2px 0px;font-size:0.875rem;text-align:center;margin:0px 0px 0px 20px;height:20px;line-height:18px;min-width:0px;outline:none;padding:0px;background:transparent;color:rgb(68,68,68);border:none"><img class="gmail-hA gmail-T-I-J3" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" style='background: url("https://www.gstatic.com/images/icons/material/system/1x/more_vert_black_20dp.png") 50% 50% / 20px no-repeat; height: 20px; width: 20px; margin: 0px; vertical-align: middle; opacity: 0.7; display: inline-block; padding: 0px'></div>
</td>
</tr>
<tr class="gmail-acZ gmail-xD" style="height:auto;display:flex"><td colspan="3"><table cellpadding="0" class="gmail-cf gmail-adz" style="border-collapse:collapse;table-layout:fixed;white-space:nowrap;width:1120px"><tbody><tr><td class="gmail-ady" style="overflow:visible;text-overflow:ellipsis;display:flex;line-height:20px">
<div class="gmail-iw gmail-ajw" style="overflow:hidden;max-width:92%;display:inline-block"><span class="gmail-hb" style="vertical-align:top;color:rgb(95,99,104);font-size:0.75rem;letter-spacing:0.3px;line-height:20px">to <span class="gmail-g2" style="vertical-align:top">Centrepoint</span></span></div>
<div id="gmail-:2dd" class="gmail-ajy" style="display:inline-flex;margin-left:4px;vertical-align:top;border:none;outline:none"><img class="gmail-ajz" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" style='background: url("https://www.gstatic.com/images/icons/material/system/1x/arrow_drop_down_black_20dp.png") 50% 50% / 20px no-repeat; cursor: pointer; padding: 0px; vertical-align: baseline; height: 20px; width: 20px; border: none; margin: 0px 0px 0px auto; right: 0px; top: 0px; display: flex; opacity: 0.54'></div>
</td></tr></tbody></table></td></tr>
</tbody></table></div>
<div id="gmail-:2ij">
<div class="gmail-qQVYZb"></div>
<div class="gmail-utdU2e"></div>
<div class="gmail-lQs8Hd"></div>
<div class="gmail-btm"></div>
</div>
<div class="gmail-">
<div class="gmail-aHl" style=""></div>
<div id="gmail-:2dc"></div>
<div id="gmail-:2ik" class="gmail-ii gmail-gt" style="font-size:0.875rem;direction:ltr;margin:8px 0px 0px;padding:0px"><div id="gmail-:2db" class="gmail-a3s gmail-aiL" style="overflow:hidden;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:small;line-height:1.5;font-family:Arial,Helvetica,sans-serif"><div dir="auto">Dear team,<div dir="auto"><br></div>
<div dir="auto">Wishing you a very happy Eid! </div>
<div dir="auto">Unfortunately I am not having a happy day. I purchased my eid clothes from centerpoint online and my order was received on the 13th of July. I had ordered a skirt and I wore it today for the first time. Unfortunately I had to return home shortly because my layered skirt started coming off in pieces.  The layers are tearing off. </div>
<div dir="auto">I visited Splash near al bustan center, al Qusais and returned the item. I asked it to be exchanged with the same product, but it was not available. Also I was advised that I may experience the same even with the exchange. The store was unable to lead us to any other store which had the same product, showing poor quality among your branches. </div>
<div dir="auto">The skirt was 100 dhs and it's really disappointing to have such a low quality product. Most of all, I my Eid was spoilt. I have been a customer of Splash for a very long time and I am very disappointed this time. I hope you guys ensure the quality of your products.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Mariyam </div>
</div></div></div>
</div>
</div>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jul 22, 2021 at 6:20 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2886337</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2886337<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Hamza Nomani : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Aysha,<span rel="tempredactor" style="font-size:14px" dir="ltr"></span>
</div></div>
<div dir="ltr">
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you for getting in touch with us. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Could you please share your order number so that I can assist you further?</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Looking forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team.</span></div>
</div>
</div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2886337