Subject: Ticket Assigned - Ticket # 229917 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Jul 2021 12:36:44 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 229917 Resolved  
 Dear Centrepoint,  Our Technical Engineer&nbsp;has indicated that your ticket # 229917 with subject Fwd: [#2832448] - need escalation&nbsp;has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed.&nbsp;Permanently closed incident cannot be reopened and&nbsp;customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye&nbsp;Team https://fareye.freshdesk.com/public/tickets/0222fc0900f6c63bdf96b584d2ab8754e502282692f3e458997b8b6f9384b02e  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2885738