Subject: Ticket Assigned - Conversation with anas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 10:27:26 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anas anas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anas kk Bot:  Hi Anas Kk ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9679168405 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547399362 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Speak English Customer:  Hello Customer:  ?????? Customer:  Helloooooo Agent:  .مرحبا أنس &nbsp; طاب يومك معك ميار,يسرني أن أساعدك&nbsp; Customer:  ?? Customer:  English please Agent:  Hi Anas Kk Agent:  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Why this Arabic Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to speak an agent in English Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anas Bot:  Hi Anas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9679168405 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:13 PM, 17th Jul                     anas                    Ok           02:14 PM, 17th Jul                   Hamza                   Hi Anas,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           02:14 PM, 17th Jul                     anas                    Hello           02:14 PM, 17th Jul                     anas                    Hello           02:18 PM, 17th Jul                   Hamza                   Hi Anas,Good evening Thank you for contacting us.This is Hamza. How may I help you?           02:18 PM, 17th Jul                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           02:20 PM, 17th Jul                   Hamza                   Hi Anas, I have not received a response from you still, please confirm if we are still connected?           02:24 PM, 17th Jul                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:27 PM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2871610