Subject: Ticket Assigned - cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 14:41:03 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  cancellation mazin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mazin Bot:  Hi Mazin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566089955            06:29 PM, 06th Jul                   Hamza                   Hi Mazin,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            06:30 PM, 06th Jul                     mazin                    السلام عليكم           06:30 PM, 06th Jul                   Hamza                   وعليكم السلام،كيف يمكنني مساعدتك؟           06:30 PM, 06th Jul                     mazin                    8276043228           06:30 PM, 06th Jul                     mazin                    هذا رقم طلب الشرا الي قمت فيه و تم خصم المبلغ و بعدين بلغوني انه الالقطعة           06:31 PM, 06th Jul                     mazin                    غير متوفرة           06:31 PM, 06th Jul                     mazin                    انا حاب استرجع مبلغ الي دفعته           06:31 PM, 06th Jul                   Hamza                   لحظات من فضلك           06:31 PM, 06th Jul                   Hamza                   شكرا لانتظارك معنا           06:33 PM, 06th Jul                   Hamza                   نعتذر بصدق عن الإزعاج الذي سببناه لك ، ومع ذلك ، ونود إعلامكم أن الطلب رقم: (8276043228) لم يتم تأكيده بنجاح. عندما يحدث هذا، يحاول نظامنا التقاط المبلغ مرة أخرى تلقائيًا ، في هذه الحالة ، حيث يمكننا تسجيل الدفع مرة أخرى وتم تأكيد طلب جديد بنجاح وهو: (8276043270).           06:33 PM, 06th Jul                     mazin                    لا اريد البضاعة           06:33 PM, 06th Jul                     mazin                    اريد استرجاع فلوسي           06:34 PM, 06th Jul                     mazin                    و القطعة اساسا غير متوفرة في الكويت           06:34 PM, 06th Jul                     mazin                    قا لو سمحت انا اريد استرجاع الفلوس           06:34 PM, 06th Jul                   Hamza                   أسف لسماع رغبتك في إلغاء طلبك ويمكنك إطلاعنا عن السبب إن وجد. ​ طلبك قيد التجهيز ولا يمكن الإلغاء من قبلنا بعد ذلك           06:37 PM, 06th Jul                   Hamza                   سيتم الغاء الطلب تلقائيا اذا لم يتم استلامه من المتجر خلال 14 يوم           06:38 PM, 06th Jul                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             06:38 PM, 06th Jul                   Hamza                   كان من دواعي سروري مساعدتكم.            06:40 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2821208