Subject: Ticket Assigned - Conversation with karthika
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 08:55:31 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  karthika karthika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  karthika Bot:  Hi Karthika ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550295760            12:37 PM, 06th Jul                   Hamza                   Hi Karthika,Good evening  Thank you for contacting us.This is Hamza.I will be happy to help you           12:40 PM, 06th Jul                     karthika                    Hi Hamza           12:40 PM, 06th Jul                     karthika                    I have issue with couple of home center products that i purchased           12:41 PM, 06th Jul                     karthika                    Its mentioned in products details about warranty. How exactly that works?           12:41 PM, 06th Jul                     karthika                    My products are not worked for only short period after purchasing. Thats not the kind of quality we expected from Homecentre           12:42 PM, 06th Jul                     karthika                    8266405374 and 8225542918 , are the order numbers           12:44 PM, 06th Jul                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:47 PM, 06th Jul                     karthika                    Ok           12:47 PM, 06th Jul                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           12:51 PM, 06th Jul                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           12:51 PM, 06th Jul                   Hamza                   You will be contacted via your email address [email-masked] asap           12:51 PM, 06th Jul                     karthika                    Ok           12:52 PM, 06th Jul                   Hamza                   Is there anything else I can help you?            12:52 PM, 06th Jul                     karthika                    Ok. Generally what is the warranty process?           12:52 PM, 06th Jul                   Hamza                   We will provide you all the details through the email           12:53 PM, 06th Jul                     karthika                    Ok. Thank you           12:54 PM, 06th Jul                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:54 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2819037