Subject: Ticket Assigned - Conversation with anees
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 16:19:50 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anees anees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anees Bot:  Hi Anees ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  911838832 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590938339            07:57 PM, 20th Jun                   Hamza                   Hi Anees,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            07:57 PM, 20th Jun                     anees                    Good evening hamza. I have made a cart and the items are buy one get one free promotion but on the payment page i need to pay the full price of each item           07:58 PM, 20th Jun                     anees                    Can you help in this matter           07:58 PM, 20th Jun                     anees                    Are you there?           07:59 PM, 20th Jun                     anees                    Hello           08:00 PM, 20th Jun                     anees                    ??           08:02 PM, 20th Jun                     anees                    /startOver           08:02 PM, 20th Jun                   Hamza                   To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.           08:03 PM, 20th Jun                   Hamza                   If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.           08:04 PM, 20th Jun                     anees                    Dear i have choosen all the products in the buy one get one free promotion but the price of all the items is applied on the payment           08:05 PM, 20th Jun                   Hamza                   Could you please provide us with snapshot of the items before and after chart           08:06 PM, 20th Jun                     anees                             08:06 PM, 20th Jun                     anees                    Please search and check the items yourself... They are included in the buy one get one promotion           08:07 PM, 20th Jun                     anees                             08:09 PM, 20th Jun                     anees                    Check this item and see it is mentioned Buy one Get one           08:10 PM, 20th Jun                     anees                    Were you able to understand my problem           08:13 PM, 20th Jun                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:13 PM, 20th Jun                     anees                    Thanks           08:14 PM, 20th Jun                   Hamza                   You will be contacted via your email [email-masked] if there is anything new           08:14 PM, 20th Jun                   Hamza                   Is there anything else I can help you?            08:14 PM, 20th Jun                     anees                    Thats it. Hope it resolves before the clothes go out of stock           08:15 PM, 20th Jun                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:19 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2741963