Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 16:18:18 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 17th Jun                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            08:00 PM, 17th Jun                     hi                    Hello good evening ,           08:01 PM, 17th Jun                     hi                    I ahd return my order and i had payed by cash so when did it will credit to my credit on app           08:01 PM, 17th Jun                     hi                    The prodcut id is 8267699281           08:02 PM, 17th Jun                     hi                    Hello r u there           08:04 PM, 17th Jun                   Hamza                   As per the policy,if you create an order as a cash on delivery and returned items through online,you will get the refund to my credit wallet           08:05 PM, 17th Jun                     hi                    Okay           08:05 PM, 17th Jun                   Hamza                   Is there anything else I can help you?            08:05 PM, 17th Jun                     hi                    When will it get creadited to my account sir           08:05 PM, 17th Jun                   Hamza                   Within 2-3 working days           08:06 PM, 17th Jun                     hi                    Okay u mean to say ,if i had return it on yesturday that on Wednesday, then i will get probably on sunday or monday           08:07 PM, 17th Jun                     hi                    There i didnt get the clear answer from you sir           08:10 PM, 17th Jun                     hi                    Good response sir i remember this while i shop at max the behaivour on its worst           08:13 PM, 17th Jun                   Hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:13 PM, 17th Jun                   Hamza                   Is there anything else I can help you?            08:16 PM, 17th Jun                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2729190