Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 17:44:52 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc doaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  doaa Bot:  Hi Doaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6318186001 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542727382            09:35 PM, 14th Jun                     doaa                    Ok           09:37 PM, 14th Jun                   Hamza                   Hi Doaa,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            09:38 PM, 14th Jun                     doaa                    لو سمحت انا كل يوم يتبعتلى ماسيدج ان الاوردر هيوصل النهارده           09:39 PM, 14th Jun                     doaa                    واتصل بالموصل ويقولى ااه حاضر ولا حاجه بتوصل           09:39 PM, 14th Jun                     doaa                    وقبل كده نفس الحوار حصل مع سينتربوينت وفى الاخر الحاجه رجعت ومش وصلنى طلبي           09:40 PM, 14th Jun                     doaa                    وانا عايزه طلبي يوصلنى هو فى اييه مش فاهمه           09:40 PM, 14th Jun                   Hamza                   هل هذا رقم الطلب 6318186001؟           09:40 PM, 14th Jun                     doaa                    ايوه           09:40 PM, 14th Jun                   Hamza                   لحظات من فضلك           09:41 PM, 14th Jun                     doaa                    اتفضل           09:41 PM, 14th Jun                   Hamza                   شكرا لانتظارك معنا           09:41 PM, 14th Jun                   Hamza                   يرجى التأكيد لنا هل هذا رقم الهاتف صحيح 966542727382؟           09:41 PM, 14th Jun                     doaa                    ايوه هوه           09:42 PM, 14th Jun                   Hamza                   سيتم رفع طلبك للجهات المعنية للتواصل مع شريك الشحن وتوصيل الطلب اليك في اسرع وقت ممكن           09:42 PM, 14th Jun                   Hamza                   الرجاء السماح لنا ببعض الوقت، شاكرين لك تعاونك وتفهمك معنا           09:42 PM, 14th Jun                     doaa                    طيب تمام شكرا           09:43 PM, 14th Jun                     doaa                    بس لو سمحت انا باكد على انى مش عايزه ارجع طلبي وعايزه استلموا           09:43 PM, 14th Jun                   Hamza                   سوف نقوم باللازم لتوصيل الطلب           09:43 PM, 14th Jun                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             09:43 PM, 14th Jun                     doaa                    شكرا           09:44 PM, 14th Jun                   Hamza                   كان من دواعي سروري مساعدتكم.            09:44 PM, 14th Jun                     doaa                    شكرا جزيلا           09:44 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2715614