Subject: Ticket Assigned - Conversation with roba abdel moneim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 20:28:44 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roba abdel moneim roba abdel moneim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roba abdel moneim Bot:  Hi Roba Abdel Moneim ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558143374            12:21 AM, 31th May                   Hamza                   Hi Roba,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            12:22 AM, 31th May                     roba abdel moneim                    Hi Hamza           12:22 AM, 31th May                     roba abdel moneim                    How are you??           12:22 AM, 31th May                     roba abdel moneim                    I guess i made the same order 2 times by mistake           12:22 AM, 31th May                     roba abdel moneim                    I'm not sure           12:22 AM, 31th May                     roba abdel moneim                    I just want to cancel this order 9665580157           12:23 AM, 31th May                   Hamza                   I'm fine,Thanks for asking           12:23 AM, 31th May                   Hamza                   Could you please share your order number so that I can assist you further?           12:23 AM, 31th May                     roba abdel moneim                    I didn't receive it yet           12:23 AM, 31th May                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:23 AM, 31th May                     roba abdel moneim                    Ok take your time           12:23 AM, 31th May                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           12:24 AM, 31th May                   Hamza                   As per the status, the order is  in progress and will be available for collection for 14 days from the confirmation email received to collect.           12:24 AM, 31th May                   Hamza                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           12:24 AM, 31th May                     roba abdel moneim                    So we can't cancel it now so i don't have to wait this long for the refund??           12:26 AM, 31th May                   Hamza                   Yes,we are not able to cancel the order at the moment           12:26 AM, 31th May                   Hamza                   Is there anything else I can help you?            12:26 AM, 31th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:28 AM, 31th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2646244