Subject: Ticket Assigned - Conversation with ashish bidkar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 19:25:08 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashish bidkar ashish bidkar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashish bidkar Bot:  Hi Ashish Bidkar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9665689017 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971524275732            11:17 PM, 30th May                     ashish bidkar                    ok           11:18 PM, 30th May                   Hamza                   Hi Ashish,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            11:18 PM, 30th May                   Hamza                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:22 PM, 30th May                   Hamza                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:22 PM, 30th May                   Hamza                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:22 PM, 30th May                   Hamza                   Is there anything else I can help you?            11:22 PM, 30th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2646094