Subject: Ticket Assigned - Conversation with analika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 18:36:46 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with analika analika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  analika Bot:  Hi Analika ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4564784587 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466140627            10:23 PM, 30th May                     analika                             10:24 PM, 30th May                   Hamza                   Hi Analika,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            10:26 PM, 30th May                     analika                    I havent asked for rescheduling my delivery.. but the order status states that.. thus worried if my order will be delivered or not as it is a prepaid order           10:26 PM, 30th May                     analika                    Hi Hamza           10:26 PM, 30th May                   Hamza                   Could you please share your order number so that I can assist you further?           10:26 PM, 30th May                     analika                    4564784587           10:27 PM, 30th May                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:27 PM, 30th May                     analika                             10:27 PM, 30th May                     analika                    Yes ok           10:27 PM, 30th May                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:28 PM, 30th May                   Hamza                   Could you please confirm is this your correct phone number 97466140627?           10:28 PM, 30th May                     analika                    Yes           10:28 PM, 30th May                   Hamza                   Our courier team will contact you to deliver the order within 48 hours           10:29 PM, 30th May                     analika                    (974)66140627           10:29 PM, 30th May                     analika                    Ok           10:30 PM, 30th May                   Hamza                   Is there anything else I can help you?            10:31 PM, 30th May                     analika                    Just wanted to make sure that I have asked for rescheduling the delivery, nor did anyone contact me on the day the status showed out for delivery           10:31 PM, 30th May                     analika                    Have not*           10:31 PM, 30th May                     analika                    Or you'll make cancel my order because of this goof up           10:32 PM, 30th May                     analika                    Nothing more .. have a good night           10:34 PM, 30th May                     analika                    Thank you           10:35 PM, 30th May                   Hamza                   We will do our best to deliver the order to you asap           10:36 PM, 30th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2645923