Subject: Ticket Assigned - Conversation with hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 17:11:55 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hussain hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hussain Bot:  Hi Hussain ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            08:57 PM, 30th May                     hussain                             08:58 PM, 30th May                     hussain                    Something in my order not delivered           08:58 PM, 30th May                     hussain                    The clamps           08:58 PM, 30th May                   Hamza                   Hi Hussain,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            08:59 PM, 30th May                   Hamza                   Could you please share your order number so that I can assist you further?           08:59 PM, 30th May                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           09:01 PM, 30th May                   Hamza                   Hi Hussain, I have not received a response from you still, please confirm if we are still connected?           09:04 PM, 30th May                     hussain                    Ok           09:05 PM, 30th May                   Hamza                   Could you please share your order number so that I can assist you further?           09:06 PM, 30th May                     hussain                             09:06 PM, 30th May                     hussain                    9264015399           09:07 PM, 30th May                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:07 PM, 30th May                     hussain                    Ok           09:08 PM, 30th May                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           09:09 PM, 30th May                   Hamza                   After checking your order, we found out that your order has been delivered completely           09:09 PM, 30th May                     hussain                    Yes           09:09 PM, 30th May                   Hamza                   Is there anything else I can help you?            09:10 PM, 30th May                     hussain                    Ok thank           09:11 PM, 30th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2645521