Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 17:11:20 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528738253            09:00 PM, 30th May                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            09:00 PM, 30th May                     hi                    Hi           09:01 PM, 30th May                     hi                    I want to know the reason for cancellation           09:01 PM, 30th May                     hi                    Of sports towel x 3           09:01 PM, 30th May                   Hamza                   Could you please share your order number so that I can assist you further?           09:01 PM, 30th May                     hi                    https://www.centrepointstores.com/ae/en/my-account/order/9665409397?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en           09:02 PM, 30th May                     hi                    ?           09:03 PM, 30th May                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:03 PM, 30th May                     hi                    Ok           09:03 PM, 30th May                     hi                    Sure           09:03 PM, 30th May                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           09:04 PM, 30th May                   Hamza                   The (162871558 - - Solid Rectangular Sports Towel - 80x130 cms) in your order ID 9665409397 went out of stock,           09:04 PM, 30th May                     hi                    I checked on-line its still showing 9 pieces in stock           09:04 PM, 30th May                     hi                    Just checked now           09:04 PM, 30th May                     hi                             09:05 PM, 30th May                     hi                    ?           09:05 PM, 30th May                   Hamza                   We are truly sorry and we would like to inform you that our website has not updated yet           09:05 PM, 30th May                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:05 PM, 30th May                     hi                    This is rhe 4th time the order has been cancelled           09:06 PM, 30th May                     hi                    Everytime a part of order gets cancelled even after makimg the payment           09:06 PM, 30th May                   Hamza                   Because it's already out of stock,we will update the website asap           09:07 PM, 30th May                   Hamza                   Is there anything else I can help you?            09:07 PM, 30th May                     hi                    Plz deliver it if in stock           09:07 PM, 30th May                   Hamza                   In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.           09:09 PM, 30th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2645517